Question 1

What is CERMO?

Accepted Answer

Cermo is an AI-powered event planning marketplace serving 7 countries worldwide. Tell our AI what you're planning and we'll match you with verified vendors in your city.

Question 2

Is it free to use?

Accepted Answer

Yes. Browsing vendors, chatting with our AI planner, and requesting bookings is completely free for customers. You only pay the vendor for their services.

Question 3

How does payment work?

Accepted Answer

Once a vendor confirms your booking, you pay a 10% refundable advance through Razorpay. The remaining balance is paid directly to the vendor.

Question 4

Are the vendors verified?

Accepted Answer

Every vendor goes through a verification check — business registration, portfolio review, and customer reviews.

Question 5

What if the vendor cancels or I need a refund?

Accepted Answer

Your 10% advance is 100% refundable if the vendor cancels, is unavailable, or fails to deliver as promised. Refunds are processed within 5-7 business days.

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