Grievance redressal.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are:

Complaints about a vendor or customer, payment or refund issues, content you believe is unlawful or infringes your rights, data-protection requests, or any violation of our Terms. Please include your booking reference (e.g. CER-XXXXX) so we can act quickly.

• We acknowledge your grievance within 48 hours.
• We aim to resolve it within 15 days of receipt, as required by the IT Rules.
• Requests to remove unlawful content or that affect a person's dignity are prioritised and actioned faster where required by law.
• Data-protection requests (access, correction, erasure) under the DPDP Act are handled per our Privacy Policy.

If you are not satisfied with the resolution, reply to the same email thread requesting escalation. We will review and respond. This does not affect any rights you may have under applicable consumer-protection law.